Senior Branch Member Service Specialist III

L A Federal Credit Union; El Monte (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Los Angeles Federal Credit Union (LAFCU) seeks a Branch Member Service Representative III to deliver exceptional service at branch locations. You will open new consumer membership and checking relationships, assist loan applications, and support mobile/app online banking.

The role is full-time and reports to the Branch Manager I/II at the assigned branch. The ideal candidate has 1–3 years in similar roles and a high school diploma or GED, with knowledge of teller procedures and credit union

Qualifications

• 1–3 years of similar or related experience.
• High school education or GED.
• Familiar with teller procedures and credit union operations.
• Strong communication and diplomacy skills.

Responsibilities

• Provide exceptional member service and open new accounts.
• Process consumer loan applications and close loans.
• Support mobile app and online banking issues (password resets, etc.).
• Cross-sell ancillary loan services.
• Handle fraud and identity theft issues.
• Follow regulatory guidelines (KYC, CIP, Truth in Lending, Reg B / ECOA, SAFE Act).
• Perform other duties as assigned; support Center queue when needed.

Education

High school education or GED

Job description

Los Angeles Federal Credit Union (LAFCU) seeks a Branch Member Service Representative III to deliver exceptional service at branch locations. You will open new consumer membership and checking relationships, assist loan applications, and support mobile/app online banking.

The role is full-time and reports to the Branch Manager I/II at the assigned branch. The ideal candidate has 1–3 years in similar roles and a high school diploma or GED, with knowledge of teller procedures and credit union