Branch Member Service Representative III

L A Federal Credit Union; El Monte (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Los Angeles Federal Credit Union (LAFCU) seeks a Branch Member Service Representative III to deliver exceptional service at branch locations. You will open new consumer membership and checking relationships, assist loan applications, and support mobile/app online banking.

The role is full-time and reports to the Branch Manager I/II at the assigned branch. The ideal candidate has 1–3 years in similar roles and a high school diploma or GED, with knowledge of teller procedures and credit union

Qualifications

• 1–3 years of similar or related experience.
• High school education or GED.
• Familiar with teller procedures and credit union operations.
• Strong communication and diplomacy skills.

Responsibilities

• Provide exceptional member service and open new accounts.
• Process consumer loan applications and close loans.
• Support mobile app and online banking issues (password resets, etc.).
• Cross-sell ancillary loan services.
• Handle fraud and identity theft issues.
• Follow regulatory guidelines (KYC, CIP, Truth in Lending, Reg B / ECOA, SAFE Act).
• Perform other duties as assigned; support Center queue when needed.

Education

High school education or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Member Service Representative III

2 days ago Requisition ID: 1372

Salary Range: $24.44 To $27.14 Hourly

Position Summary:

LAFCU's Branch Member Service Representative III provides excellent service to Members and Non-Members visiting branch/service center locations. Provides information and promotes credit union products and services to build relationships. Processes applications and transaction/service requests in the general areas of establishing/ maintaining accounts (incl. Checking, Savings, Money Market, Holiday, Share Certificates, IRAs, etc.), loan request (incl. applications, funding and closing), and auxiliary credit union services. This position is a full- time position and reports to the Branch Manager I/II at the employee's assigned branch location.

Essential Functions & Responsibilities:

• 25% Provides exceptional member service while answering questions and accurately opening new consumer membership (savings) and checking relationships. Opens new tax advantaged /retirement account relationships (IRAs, Roth, HSAs, and ESA). Conducts consumer member onboarding follow-up.
• 25% Receives and processes consumer loan applications (Auto, Visa CC, Personal Loans) and closes approved loans. Refers FastPass, AutoLand, and Business Services and Loans.
• 15% Provides members with support for advanced Mobile App and Online Banking support, including password resets, locked accounts, profile updates, denied access, Bill Pay External Transfer, Mobile Check Deposit, Zelle, and Online Wires.
• 10% Cross sells ancillary loan services (GAP, MBP, and Debt Protection).
• 12% All MSR 1-2 Functions
• 5% Assists members with situations involving fraud, identity theft and account takeover issues.
• 5% Knowledgeable of regulatory guidelines related to account opening and loans (KYC, CIP, Truth in Lending, Reg B / ECOA, SAFE Act )
• 2% Performs other duties as assigned by Leads / Management.
• 1% May also serve as back-up the Contact Center "Queue 2" as needed.

Essential Functions & Responsibilities:

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Working knowledge of established teller procedures and policies. Understanding of Credit Union operations. Communicates information and ideas in speaking so others will understand. General office equipment such as calculators, computers, photocopiers, and scanners.
• The minimum and maximum base salary range for this position is $24.44 to $35.26 in California.
• The target starting base hourly rate is between $24.44 to $27.14.
• This compensation and benefits information is based on Los Angeles Federal Credit Union's good faith estimate as of the date of publication and may be modified in the future.
• The starting base salary within the range will depend on a variety of factors that may include relevant prior experience and/or education, or skills and expertise.

LAFCU is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workforce.