Branch Member Center Lead: Coaching & Member Experience

TDECU

Fort Worth (TX)

On-site

USD 52,000 - 76,000

Full time

14 days+

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Job summary

Texas Dow Employees Credit Union in Fort Worth, TX is seeking an Assistant Member Center Manager to coach and lead branch staff toward growth goals while delivering exceptional member service. You will oversee daily operations, resolve member inquiries, and promote digital solutions while ensuring compliance and risk controls; Saturday hours required.

Role requires leadership, strong communication, and a commitment to community engagement.

Qualifications

Education and experience as stated: high school diploma or equivalent.
3–5 years in member service, banking, new accounts and lending.
Ability to coach, develop, build relationships, and drive sales.

Responsibilities

Leads by example: opens deposit/loan accounts, cross-sells, educates members on digital solutions, and conducts proactive outreach.
Makes independent decisions with risk awareness to balance service and policy.
Owns member issues to resolution and follows up for feedback with Management per Net Promoter goals.
Develops employees, provides coaching, and supports performance reviews.
Manages staff schedules, cash operations, and branch budgets.
Participates in community development and marketing activities.
Completes mandatory compliance testing and follows BSA procedures.