Branch Service Leader: Coach, Grow & Delight Members

TDECU; Victoria (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

TDECU is seeking an Assistant Member Center Manager to partner with the Member Center Manager to coach, develop, and lead branch employees toward growth goals while delivering exceptional member service. The role emphasizes risk-aware decision-making, community engagement, and strong leadership to maintain high standards across operations.

You will drive member satisfaction by mentoring staff, coordinating training, and ensuring adherence to policies.

Qualifications

• 3–5 years of experience in Member Service, banking, new accounts and lending
• Progressive experience and authority with demonstrated track record of meeting / exceeding individual and team sales goals

Responsibilities

• Leads by example through banking services, cross-sells products, and promotes digital solutions.
• Makes independent decisions including overrides in lending, check holds, and fee waivers to balance risk and service.
• Owns member issues and resolves inquiries promptly, escalating feedback as needed.
• Develops staff and coaches through training, role play, and performance check-ins.
• Manages branch schedules, cash operations, audits, and budget adherence.
• Participates in community development and marketing activities.
• Completes mandatory compliance testing and follows BSA policies.

Skills

Coaching

Relationship building

Communication

Problem solving

Attention to detail

Time management

Organization

Education

High School Diploma or equivalent education and experience

Additional training in banking, loans or new accounts

Job description

TDECU is seeking an Assistant Member Center Manager to partner with the Member Center Manager to coach, develop, and lead branch employees toward growth goals while delivering exceptional member service. The role emphasizes risk-aware decision-making, community engagement, and strong leadership to maintain high standards across operations.

You will drive member satisfaction by mentoring staff, coordinating training, and ensuring adherence to policies.