Branch Manager — Retail Banking Growth & Service

Retail Region 2 Administration; Salem (MA); On-site; USD 60,000 - 96,000; Full time

Job summary

Eastern Bank in Massachusetts is seeking a branch manager to lead a mid-sized banking office and drive sales, service, and daily operations. You will guide the team, develop business, and promote the bank within the community.

The role requires 2–3 years of retail banking management experience, strong communication, and relationship-building skills, with a degree preferred. Excellent leadership and compliance focus are essential.

Qualifications

• Strong written and verbal communication skills.
• Ability to build relationships across the organization.
• Flexible with ability to adapt to change.
• 2-3 years of management experience in retail banking preferred.
• Bachelor’s degree preferred or equivalent combination of training/experience.

Responsibilities

• Lead overall management of a mid-sized banking office.
• Guide sales activities of the assistant manager and platform staff toward goals.
• Conduct business development via personal visits and outbound calls.
• Promote the bank through community involvement.
• Ensure branch operations and compliance with policies and laws.
• Develop branch staff through coaching and consultative sales tools.
• Resolve customer issues to ensure a positive customer experience.

Skills

Communication skills

Relationship building

Sales experience

People management

Education

Bachelor's degree preferred

Job description

Eastern Bank in Massachusetts is seeking a branch manager to lead a mid-sized banking office and drive sales, service, and daily operations. You will guide the team, develop business, and promote the bank within the community.

The role requires 2–3 years of retail banking management experience, strong communication, and relationship-building skills, with a degree preferred. Excellent leadership and compliance focus are essential.