Retail Banking Branch Leader & Coach

Eastern Bank; Mansfield (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Eastern Bank in Mansfield, MA seeks a Branch Manager to lead daily operations, guide sales staff, and build commercial relationships with customers and prospects. This role emphasizes strong service, regulatory compliance, and teamwork with internal partners.

The position requires 2-3 years of management experience in retail banking, plus solid sales and service track records. A Bachelor's degree is preferred, with a focus on delivering Total Rewards benefits to customers and community partners.

Qualifications

• Basic business acumen and professionalism is a must.
• Strong written and verbal communication skills are critical.
• Ability to build relationships and strong alliances across the organization.
• Must be flexible with ability to adapt to change.
• 2-3 years of management experience and proven leadership capabilities in retail banking.
• Solid sales, service, and management track record.

Responsibilities

• Oversee a mid-sized banking office and guide the sales activities of staff toward branch goals.
• Conduct business development through personal visits and outbound calls.
• Promote Eastern Bank via community involvement and local networks.
• Ensure branch operations comply with bank policies and regulations.
• Collaborate with HR, Wealth, Business Banking, and Consumer Lending to drive branch success.
• Develop staff through coaching and joint sales calls; lead by example.
• Resolve customer issues to ensure a positive experience and promote programs.
• Understand teller function and manage performance, with sound decision making.

Skills

Business acumen

Communication

Relationship building

Adaptability

Learner mindset

Product knowledge

Education

Bachelor's degree preferred

Job description

Eastern Bank in Mansfield, MA seeks a Branch Manager to lead daily operations, guide sales staff, and build commercial relationships with customers and prospects. This role emphasizes strong service, regulatory compliance, and teamwork with internal partners.

The position requires 2-3 years of management experience in retail banking, plus solid sales and service track records. A Bachelor's degree is preferred, with a focus on delivering Total Rewards benefits to customers and community partners.