Retail Banking Branch Leader & Growth Coach

Eastern Bank; Andover (MA); On-site; USD 71,000 - 116,000; Full time

Job summary

Eastern Bank is seeking a Branch Manager for a mid-sized retail banking office in Andover, MA. The role leads daily operations, coaches staff, and drives sales and customer service excellence.

You will collaborate with HR and other partners, develop relationships in the local business community, and ensure compliance with bank policies while achieving branch goals and strong financial performance.

Qualifications

• Proven leadership and people-management abilities.
• Experience coaching sales and service teams to achieve branch goals.
• Strong customer-service focus with coaching for staff.
• Ability to build commercial relationships and network locally.
• Comfort with learning bank products and services quickly.

Responsibilities

• Lead daily branch operations and sales activities to meet goals.
• Guide sales efforts of platform staff and assistant manager.
• Conduct business development via personal visits and outbound calls.
• Represent the bank in community events and local organizations.
• Collaborate with HR, Wealth, Business Banking and Lending teams.
• Develop staff through coaching, joint sales calls and performance appraisals.
• Identify and resolve customer issues to ensure a positive experience.
• Ensure policy compliance and sound branch operations.
• Understand teller function and manage staff accordingly.

Skills

Leadership

Sales coaching

Customer service

Relationship building

Communication skills

Adaptability

Team collaboration

Technology literacy

Education

Bachelor’s degree preferred

Job description

Eastern Bank is seeking a Branch Manager for a mid-sized retail banking office in Andover, MA. The role leads daily operations, coaches staff, and drives sales and customer service excellence.

You will collaborate with HR and other partners, develop relationships in the local business community, and ensure compliance with bank policies while achieving branch goals and strong financial performance.