Branch Manager: Lead Teams, Elevate Customer Experience

Banco Santander SA; Northern, New York (KY, NY); Hybrid; USD 60,000 - 103,000; Full time

Benefits offered by this job

Santander Benefits

Job summary

Santander is seeking a Branch Manager for Canal St, NY to oversee daily branch operations, drive sales, and deliver outstanding customer service. You will lead a team, coach staff, and ensure compliance with banking regulations while optimizing processes and customer satisfaction.

The role demands a proven track record in retail banking leadership, strong communication, and the ability to use data to improve performance. Base pay varies by location; includes Santander Benefits.

Qualifications

• Experience in Retail Bank sales management or related operations.
• Proven leadership and team management abilities.
• Strong knowledge of policy, risk, and compliance frameworks.

Responsibilities

• Direct overall branch performance to achieve sales targets and exceptional service.
• Develop and implement sales strategies to grow revenue and market share.
• Coach and develop branch staff, manage scheduling and performance.
• Ensure compliance with banking regulations and risk controls.
• Engage customers to provide tailored financial solutions.

Skills

Retail bank sales management

Leadership

Customer service

Data-driven decisions

Coaching and development

Regulatory compliance

Communication skills

Education

Bachelor's degree in related field

High school diploma or GED

Job description

Santander is seeking a Branch Manager for Canal St, NY to oversee daily branch operations, drive sales, and deliver outstanding customer service. You will lead a team, coach staff, and ensure compliance with banking regulations while optimizing processes and customer satisfaction.

The role demands a proven track record in retail banking leadership, strong communication, and the ability to use data to improve performance. Base pay varies by location; includes Santander Benefits.