Branch Manager - Growth, Leadership & Customer Experience

Santander US; Philadelphia (Philadelphia County); On-site; USD 60,000 - 103,000; Full time

Job summary

Santander US seeks a Branch Manager in the United States to oversee branch performance, lead a team, drive sales, and ensure exceptional customer experience while maintaining regulatory compliance.

You will develop sales strategies, coach staff, manage schedules, and use digital tools to engage customers. The role requires strong leadership, relationship-building, and a commitment to risk management. Applicants must be legally authorized to work in the United States.

Qualifications

• 3+ years in retail bank sales management
• Experience in coaching and developing teams
• Proven sales leadership with customer focus
• Knowledge of banking regulations and risk management

Responsibilities

• Direct overall branch performance and lead the team to meet sales targets
• Develop and implement sales strategies to grow revenue
• Motivate sales teams to manage a pipeline of prospects and customers
• Engage in consultative conversations to offer tailored solutions
• Analyze branch performance data to drive decisions
• Coach and develop team members and manage scheduling
• Ensure compliance with banking regulations and risk management
• Collaborate across branch locations as needed

Skills

Retail bank sales management

Customer relationships

Leadership

Communication skills

Education

Bachelor’s Degree

High school diploma

Job description

Santander US seeks a Branch Manager in the United States to oversee branch performance, lead a team, drive sales, and ensure exceptional customer experience while maintaining regulatory compliance.

You will develop sales strategies, coach staff, manage schedules, and use digital tools to engage customers. The role requires strong leadership, relationship-building, and a commitment to risk management. Applicants must be legally authorized to work in the United States.