Branch Manager: Lead Growth, Talent & Customer Experience

Santander Holdings USA Inc Careers; Wyncote (Montgomery County); On-site; USD 60,000 - 103,000; Full time

Benefits offered by this job

Santander Benefits

Job summary

Santander Holdings USA Inc. in the United States seeks a Branch Manager to lead daily branch operations, drive sales and deliver exceptional customer experiences.

You will coach a diverse team, develop sales strategies, manage scheduling, and ensure compliance with banking regulations while leveraging digital tools to enhance service.

This role emphasizes data-driven decisions, strong leadership, and the ability to foster a positive work environment across branches.

Qualifications

• Requires high school diploma or GED; bachelor’s degree preferred.
• 3+ years in retail bank sales management or related operations.
• Experience leading a team and driving sales while ensuring compliance.
• Strong customer-service mindset and ability to develop others.

Responsibilities

• Direct branch performance and sales targets; optimize operations and customer experience.
• Develop and implement sales strategies to grow revenue and market share.
• Coach and develop team members; manage scheduling and staffing across shifts.
• Ensure regulatory compliance and risk management within a complex banking environment.
• Engage customers with consultative conversations and educate on digital tools.

Skills

Sales leadership

Retail banking experience

Customer service

Leadership & coaching

Regulatory compliance

Data-driven decisions

Communication skills

Education

High school diploma or GED

Bachelor’s degree in related field

Tools

Microsoft Office

Job description

Santander Holdings USA Inc. in the United States seeks a Branch Manager to lead daily branch operations, drive sales and deliver exceptional customer experiences.

You will coach a diverse team, develop sales strategies, manage scheduling, and ensure compliance with banking regulations while leveraging digital tools to enhance service.

This role emphasizes data-driven decisions, strong leadership, and the ability to foster a positive work environment across branches.