Branch Manager: Lead Sales, Service & Growth

Banco Santander SA; New York (NY); On-site; USD 60,000 - 103,000; Full time

Job summary

Banco Santander SA is seeking a Branch Manager for the Canal Street, NY location. You will oversee daily branch operations, coach a sales-driven team, and drive customer-centric service while ensuring regulatory compliance.

Lead efforts to grow deposits, loans, and digital adoption, fostering a culture of accountability and excellence. The role emphasizes leadership, performance management, and strong communication with customers and staff, including weekends/evenings as needed.

Qualifications

• Retail bank sales management experience required.
• Strong leadership and customer service skills.
• Ability to lead and coach a diverse team.
• Experience with sales targets and pipeline management.
• Knowledge of banking regulations and risk management.

Responsibilities

• Oversee branch performance and daily operations.
• Lead and coach branch team to meet sales targets.
• Develop and implement sales strategies to grow revenue.
• Ensure compliance with banking regulations.
• Manage scheduling and workforce planning.
• Educate customers on digital banking tools.

Skills

Sales leadership

Customer-centric

Team management

Communication skills

Coaching & development

Data-driven decisions

Digital tools & platforms

Problem solving

Education

High school diploma or GED

Bachelor’s degree in related field

Tools

Microsoft Office

Job description

Banco Santander SA is seeking a Branch Manager for the Canal Street, NY location. You will oversee daily branch operations, coach a sales-driven team, and drive customer-centric service while ensuring regulatory compliance.

Lead efforts to grow deposits, loans, and digital adoption, fostering a culture of accountability and excellence. The role emphasizes leadership, performance management, and strong communication with customers and staff, including weekends/evenings as needed.