Branch Manager - Lead Operations & Customer Experience

Wilson Workforce Solutions, LLC; Akron (OH); Presencial; USD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental and Vision Insurance

Life Insurance

Disability insurance

401(k) Retirement Plan with Company M

Flexible Spending Account (FSA)

Paid Time Off (PTO)

Employee Discounts

Referral Program

Descripción de la vacante

Wilson Workforce Solutions, LLC is seeking a Branch Manager at our Akron location to lead a team, optimize operations, and deliver outstanding customer experiences. You will oversee inventory, staffing, scheduling, and cross-department coordination to ensure smooth service and branch profitability.

The ideal candidate has at least 3 years of branch or operations management, strong leadership, and a solid grasp of ERP and MS Office.

Formación

• Minimum 3 years' experience in branch, operations, or store management.
• Proven leadership skills with a track record of managing successful teams.
• Strong understanding of inventory control, financial management, and safety compliance.
• Excellent organizational, communication, and decision-making abilities.
• Familiarity with business software, including ERP and Microsoft Office Suite.
• Experience in the heavy-duty truck industry is preferred but not required.

Responsabilidades

• Lead a team to deliver outstanding customer service and operational efficiency.
• Manage inventory, staffing, and scheduling to optimize branch performance.
• Handle customer inquiries and service issues with professionalism and care.
• Coordinate with various departments including mechanics, sales, and delivery for smooth operations.
• Implement strategies to enhance customer satisfaction and branch profitability.

Conocimientos

Leadership

Customer service

Staffing and scheduling

Inventory management

Organizational skills

Communication

Decision-making

ERP familiarity

Microsoft Office

Safety compliance

Herramientas

ERP software

Microsoft Office Suite

Descripción del empleo

Wilson Workforce Solutions, LLC is seeking a Branch Manager at our Akron location to lead a team, optimize operations, and deliver outstanding customer experiences. You will oversee inventory, staffing, scheduling, and cross-department coordination to ensure smooth service and branch profitability.

The ideal candidate has at least 3 years of branch or operations management, strong leadership, and a solid grasp of ERP and MS Office.