Branch Operations & Guest Experience Lead

JPMorgan Chase & Co.; Akron (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorgan Chase & Co. in Akron, OH, seeks a Branch Operations Lead to oversee daily branch activities, ensuring accurate transactions and a welcoming client experience. You will lead a team, enforce policies, and promote self-service options to improve efficiency and customer satisfaction.

You will collaborate with the Branch Manager to maintain compliance, loss control, and audits, while building lasting client relationships and coaching staff in best practices.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain attention to detail and stay organized.
• Demonstrate leadership and operational proficiency.
• Educate the branch team and partners to stay informed.
• Build meaningful client relationships and refer to experts.
• 1+ years of retail banking experience and HS diploma or GED.

Responsibilities

• Collaborate with Branch Manager to create a welcoming, vibrant branch environment.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate their needs.
• Lead branch operations, including cash devices like vaults and ATMs.
• Introduce clients to the team to deliver seamless service and referrals.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to ensure smooth operations.

Skills

Policy adherence

Detail oriented

Leadership

Client education

Relationship building

Team collaboration

Communication

Customer service

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Akron, OH, seeks a Branch Operations Lead to oversee daily branch activities, ensuring accurate transactions and a welcoming client experience. You will lead a team, enforce policies, and promote self-service options to improve efficiency and customer satisfaction.

You will collaborate with the Branch Manager to maintain compliance, loss control, and audits, while building lasting client relationships and coaching staff in best practices.