Branch Manager: Lead Growth in Lending & Service

Lendmark Financial Services LLC; Fayetteville (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

The Branch Manager role at Lendmark Financial Services is responsible for the administration and daily operation of a full-service branch, overseeing lending, product sales, customer service and security in line with company objectives.

This role leads staff through coaching and supervision, drives new business through referrals and retention, and ensures high quality client service while adhering to state and federal guidelines.

Qualifications

• High School Diploma or GED from accredited institution.
• 0-3 years of consumer finance experience or related management experience.
• Effective communication, organizational and sales skills.
• Personnel management skills and budgeting skills.
• Proficient working knowledge of lending software, Microsoft Windows, Excel and Word Applications.

Responsibilities

• Manage and motivate staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, delinquency and expense.
• Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines.
• Actively pursue business development relationships within his/her community.
• Sell products and services to meet sales goals.
• Manage matters regarding hiring, staffing, training, performance reviews and terminations as applicable.
• Establish lending authority for associates.
• Ensure a high quality of client service.
• Assist clients with the implementation of solutions, and monitor overall client satisfaction.
• All other duties as assigned.

Skills

Effective communication

Organizational skills

Sales skills

Personnel management

Budgeting skills

MS Office (Excel/Word)

Bilingual (Spanish/English)

Education

High School Diploma or GED

Tools

Lending software

Job description

The Branch Manager role at Lendmark Financial Services is responsible for the administration and daily operation of a full-service branch, overseeing lending, product sales, customer service and security in line with company objectives.

This role leads staff through coaching and supervision, drives new business through referrals and retention, and ensures high quality client service while adhering to state and federal guidelines.