Branch Manager I — Growth, Lending & Service Lead

Lendmark Financial Services; Fayetteville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

The Branch Manager role at Lendmark Financial Services oversees the daily operations of a full-service branch, including lending, customer service and security. You will coach staff, drive sales, and manage staff performance to meet branch goals.

You’ll lead lending decisions, develop new business relationships, ensure compliance, and maintain high client satisfaction. A strong focus on people and results is essential.

Qualifications

• High School Diploma or GED from accredited institution.
• 0-3 years of consumer finance experience or related management experience.
• Effective communication, organizational and sales skills.
• Personnel management skills and budgeting skills.
• Proficient working knowledge of lending software, Microsoft Windows, Excel and Word Applications

Responsibilities

• Manage and motivate staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, delinquency and expense.
• Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines.
• Actively pursue business development relationships within his/her community. Sell products and services to meet sales goals.
• Manage matters regarding hiring, staffing, training, performance reviews and terminations as applicable. Establish lending authority for associates.
• Ensure a high quality of client service. Assist clients with the implementation of solutions, and monitor overall client satisfaction.
• All other duties as assigned.

Skills

Effective communication

Organizational skills

Sales skills

Personnel management

Budgeting skills

Education

High School Diploma or GED

Tools

Lending software

Microsoft Windows

Excel

Word

Job description

The Branch Manager role at Lendmark Financial Services oversees the daily operations of a full-service branch, including lending, customer service and security. You will coach staff, drive sales, and manage staff performance to meet branch goals.

You’ll lead lending decisions, develop new business relationships, ensure compliance, and maintain high client satisfaction. A strong focus on people and results is essential.