Branch Manager: Lead Growth & Five-Star Service

Greater Alliance Federal Credit Union; Montvale (NJ); On-site; USD 68,000 - 85,000; Full time

Job summary

Greater Alliance Federal Credit Union in Bergen County, New Jersey, is seeking a Branch Manager to oversee all branch operations, ensure exceptional member service, and maintain regulatory compliance. This leadership role requires strategic thinking, staff development, and a commitment to delivering five-star experiences.

You will manage budgets, supervise staff, promote credit union products, grow membership, and partner with the Operations and Training teams to drive performance.

Qualifications

• Proven leadership experience in a branch setting.
• Ability to manage staff performance and development.
• Strong knowledge of federal banking regulations and audits (NCUA).
• Experience in budgeting, cost control, and financial operations.
• Commitment to delivering excellent member service and cross-selling products.

Responsibilities

• Oversee all branch operations to ensure service quality and regulatory compliance.
• Lead, coach, and develop branch staff; conduct staff meetings and reviews.
• Monitor budget, expenses, and operational procedures; drive efficiency.
• Promote credit union products/services and achieve business targets.
• Travel to other branches as needed to support operations.

Skills

Leadership

Staff Development

Regulatory Compliance

Budgeting

Customer Service

Team Management

Job description

Greater Alliance Federal Credit Union in Bergen County, New Jersey, is seeking a Branch Manager to oversee all branch operations, ensure exceptional member service, and maintain regulatory compliance. This leadership role requires strategic thinking, staff development, and a commitment to delivering five-star experiences.

You will manage budgets, supervise staff, promote credit union products, grow membership, and partner with the Operations and Training teams to drive performance.