Branch Manager: Lead Growth & Customer Service

Wallace Management Company LLC; Checotah (OK); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health, dental, vision, and life保险

401(k) plan with company match

Paid holidays and vacation

Monthly bonus opportunities

Job summary

Wallace Finance seeks a Branch Manager to lead an on-site team, deliver exceptional customer service, and drive branch performance in a growing consumer finance business. You will train staff, supervise operations, and report to the District Manager while ensuring compliance with policies and laws.

The role includes managing accounts, developing borrowers, and maintaining strong customer relations with quarterly travel as needed. This is a full-time position at multiple Oklahoma branches.

Responsibilities

• Provide on-site day-to-day management and supervision of branch employees.
• Trains new employees and develops their skills and understanding of company policies and all phases of branch operations, procedures and laws governing the consumer finance business.
• Keep the District Manager up to date on the overall performance of the branch.
• Provide leadership necessary to motivate employees and create and maintain a high degree of branch production by achieving company standards.
• Maintain consistent growth in accounts and receivables through obtaining new borrowers and retaining existing borrowers.
• Prepare reports as required by management
• Maintain good customer relations
• Maintain internal audits to satisfactory or better.
• See that all delinquent work is completed each day.
• Handle all serious customer issues that require management assistance.

Job description

Wallace Finance seeks a Branch Manager to lead an on-site team, deliver exceptional customer service, and drive branch performance in a growing consumer finance business. You will train staff, supervise operations, and report to the District Manager while ensuring compliance with policies and laws.

The role includes managing accounts, developing borrowers, and maintaining strong customer relations with quarterly travel as needed. This is a full-time position at multiple Oklahoma branches.