Account Manager - Customer Growth & Loan Services

Wallace Management Company LLC; Kingfisher (OK); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays and vacation time

Monthly bonus opportunities

Job summary

Wallace Finance is seeking an Account Manager to provide outstanding customer service and support for loan-related activities. The role involves handling inquiries, processing payments, and maintaining positive customer relationships across branches.

Located in the Oklahoma area, this full-time position may require occasional travel and offers opportunities for growth within a expanding network of branches. A strong emphasis on customer interactions and operational standards is essential.

Qualifications

• Must have strong customer service and communication skills.
• Friendly and outgoing personality for customer interactions.
• Ability to handle loan payments and explain processes to customers.

Responsibilities

• Providing quick and friendly customer service in person or over the phone to assist with questions or taking and posting loan payments.
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with customers regarding loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business

Skills

Customer service

Communication

Sales

Job description

Wallace Finance is seeking an Account Manager to provide outstanding customer service and support for loan-related activities. The role involves handling inquiries, processing payments, and maintaining positive customer relationships across branches.

Located in the Oklahoma area, this full-time position may require occasional travel and offers opportunities for growth within a expanding network of branches. A strong emphasis on customer interactions and operational standards is essential.