Branch Leader: Customer Experience & Growth

U.S. Bank; Blue Jay (CA); On-site; USD 86,000 - 105,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Job summary

U.S. Bank is seeking a Branch Manager to lead branch operations and deliver an exceptional customer experience. You will coach teams, drive sales, ensure regulatory compliance, and collaborate with partners across wealth, business banking, mortgage, and payments to meet goals.

The role emphasizes customer obsession, leadership, data-driven decisions, and community engagement while maintaining strong internal controls and risk management.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Three to four years of experience in a sales, retail management, or banking environment.
• Strong leadership, communication, and customer service skills.
• Familiarity with regulatory, policy and compliance issues.

Responsibilities

• Lead and manage branch(es) to meet goals and ensure compliance.
• Coach, develop, mentor, and train team members.
• Promote U.S. Bank products and services and grow customer relationships.
• Drive digital adoption and financial literacy among customers and staff.
• Collaborate with partners (wealth, business banking, mortgage, payments).

Skills

Leadership

Retail sales

Communication

Analytical skills

Customer service

Education

Bachelor’s degree or equivalent

Job description

U.S. Bank is seeking a Branch Manager to lead branch operations and deliver an exceptional customer experience. You will coach teams, drive sales, ensure regulatory compliance, and collaborate with partners across wealth, business banking, mortgage, and payments to meet goals.

The role emphasizes customer obsession, leadership, data-driven decisions, and community engagement while maintaining strong internal controls and risk management.