Branch Manager – HSC

Genuine Parts Company; Shively Corners (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Genuine Parts Company in Ohio seeks a Solutions Center Manager to lead the local sales support team, ensuring exceptional customer service and alignment with sales goals. You will coordinate with outside sales, analyze inventory, and drive process improvements while mentoring staff.

The role requires a bachelor's degree and 3–5 years of related experience, with strong Microsoft Office skills and mechanical/technical aptitude. Bilingual English/Spanish is a plus.

Qualifications

• Bachelor's degree and 3–5 years related experience or equivalent combination.

Responsibilities

• Lead, supervise, hire, train, and appraise sales support team at the location.
• Serve customers with product knowledge and strong service orientation.
• Partner with outside sales to grow business and share best practices.
• Analyze location inventory to improve turns and drive sales growth.
• Set goals, monitor metrics, and manage workflow and resources.

Skills

MS Office

Team building

Time management

Mechanical aptitude

Industrial sales

Bilingual (English/Spanish)

Hydraulics knowledge

Epicor P21 experience

Education

Bachelor's degree

Tools

Epicor P21

Job description

Manager, Solutions Center

SUMMARY:

Under general supervision, the Solutions Center Manager is responsible for leading the sales support team with their assigned location to support their customers and help achieve defined sales goals. This role requires handling the administrative services of sales and acts as liaison between customers, our sales force, and distribution.

JOB DUTIES

• Supervises, hires, trains, and disciplines the sales support team with the location.
• Assists in servicing customers through familiarity and knowledge of products.
• Ensures customer service is a focal point of every interaction.
• Hires, builds, trains, and evaluates the team, as well as driving accountability.
• Works closely with the outside sales group to develop and grow the business.
• Works with other managers to share knowledge, identify best practices, and cultivate opportunities to grow.
• Analyzes inventory for opportunities to increase turns and grow sales.
• Prioritizes tasks, coordinates workflow, and shifts resources as necessary to support customers.
• Identifies training needs of the team and coordinate as necessary.
• Sets goals and tracks measures across the team.
• Maintains audit and inventory performance at location.
• Monitors and identifies opportunities to improve financial performance.
• Implements and ensures all safety guidelines are followed.
• Maintains key relationships with other internal managers.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a bachelor's degree and three (3) to five (5) years of related experience or equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Proficient in Microsoft Office.
• Ability to train and effectively build a team.
• Meet deadlines and manage time effectively.
• Mechanical/technical aptitude.
• Industrial sales experience a plus.
• Exemplary work ethic and decision-making ability.
• Knowledge of different hoses and thread configurations a plus.
• Epicore P21 experience.
• Basic hydraulic knowledge a plus.
• Bilingual (English/Spanish) a plus.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS: None required.

SUPERVISORY RESPONSIBILITY:

• 0-5 Direct Reports
• 5-10 Direct Reports

BUDGET RESPONSIBILITY: No

COMPANY INFORMATION: Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.