Branch Manager – HSC

Genuine Parts Company; Youngstown (AR); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Genuine Parts Company is seeking a Solutions Center Manager to lead the sales support team at the assigned location and partner with the outside sales group to drive revenue. The role focuses on customer service, product knowledge, and efficient operations to meet sales goals.

You will hire, train, and manage staff, align processes with best practices, and monitor performance metrics while maintaining strong internal relationships across departments.

Qualifications

• Bachelor's degree and 3–5 years of related experience or equivalent.
• Strong Microsoft Office proficiency.
• Ability to train and effectively build a team.
• Industrial sales experience preferred.
• Bilingual English/Spanish is a plus.

Responsabilités

• Supervises, hires, trains, and disciplines the sales support team with the location.
• Assists in servicing customers through familiarity and knowledge of products.
• Ensures customer service is a focal point of every interaction.
• Drives accountability and evaluates the team performance.
• Collaborates with outside sales to grow the business.
• Works with managers to share knowledge and best practices.
• Analyzes inventory for opportunities to increase turns and sales.
• Prioritizes tasks and coordinates workflow to support customers.
• Identifies training needs and coordinates as necessary.
• Sets goals and tracks measures across the team.

Connaissances

Microsoft Office

Team building

Time management

Mechanical aptitude

Industrial sales

Work ethic

Hydraulics

Bilingual English/Spanish

Epicore P21 experience

Thread configurations

Formation

Bachelor's degree

Description du poste

Manager, Solutions Center

SUMMARY:

Under general supervision, the Solutions Center Manager is responsible for leading the sales support team with their assigned location to support their customers and help achieve defined sales goals. This role requires handling the administrative services of sales and acts as liaison between customers, our sales force, and distribution.

JOB DUTIES

• Supervises, hires, trains, and disciplines the sales support team with the location.
• Assists in servicing customers through familiarity and knowledge of products.
• Ensures customer service is a focal point of every interaction.
• Hires, builds, trains, and evaluates the team, as well as driving accountability.
• Works closely with the outside sales group to develop and grow the business.
• Works with other managers to share knowledge, identify best practices, and cultivate opportunities to grow.
• Analyzes inventory for opportunities to increase turns and grow sales.
• Prioritizes tasks, coordinates workflow, and shifts resources as necessary to support customers.
• Identifies training needs of the team and coordinate as necessary.
• Sets goals and tracks measures across the team.
• Maintains audit and inventory performance at location.
• Monitors and identifies opportunities to improve financial performance.
• Implements and ensures all safety guidelines are followed.
• Maintains key relationships with other internal managers.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a bachelor's degree and three (3) to five (5) years of related experience or equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Proficient in Microsoft Office.
• Ability to train and effectively build a team.
• Meet deadlines and manage time effectively.
• Mechanical/technical aptitude.
• Industrial sales experience a plus.
• Exemplary work ethic and decision-making ability.
• Knowledge of different hoses and thread configurations a plus.
• Epicore P21 experience.
• Basic hydraulic knowledge a plus.
• Bilingual (English/Spanish) a plus.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS:

None required.

SUPERVISORY RESPONSIBILITY:

• 0-5 Direct Reports
• 5-10 Direct Reports

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

DISCLAIMER:

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.