Branch Manager – HSC

USA MOT Motion Industries, Inc.; Youngstown (OH); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Genuine Parts Company in Youngstown seeks a Manager, Solutions Center to lead the sales support team at the location, coordinating closely with the outside sales group to grow the business and deliver excellent customer service.

The role requires a bachelor's degree and 3–5 years of related experience, with strong leadership, organization, and communication skills. Proficiency in Microsoft Office and Epicor P21 is desirable; bilingual English/Spanish is a plus.

Qualifications

• Bachelor's degree required; 3–5 years related experience preferred.
• Proven leadership and team-building abilities.
• Industrial sales experience a plus; bilingual in English/Spanish a plus.

Responsibilities

• Supervises, hires, trains, and disciplines the sales support team for the location.
• Supports customers with product knowledge and service.
• Ensures top-tier customer service in every interaction.
• Collaborates with outside sales to grow the business.
• Analyzes inventory to improve turns and sales; monitors safety guidelines.

Skills

Team leadership

bilingual English/Spanish

Customer liaison

Time management

Sales support

Decision making

Education

Bachelor's degree

Tools

Microsoft Office

Epicor P21

Job description

Manager, Solutions Center SUMMARY

Under general supervision, the Solutions Center Manager is responsible for leading the sales support team with their assigned location to support their customers and help achieve defined sales goals. This role requires handling the administrative services of sales and acts as liaison between customers, our sales force, and distribution.

Job Duties

• Supervises, hires, trains, and disciplines the sales support team with the location.
• Assists in servicing customers through familiarity and knowledge of products.
• Ensures customer service is a focal point of every interaction.
• Hires, builds, trains, and evaluates the team, as well as driving accountability.
• Works closely with the outside sales group to develop and grow the business.
• Works with other managers to share knowledge, identify best practices, and cultivate opportunities to grow.
• Analyzes inventory for opportunities to increase turns and grow sales.
• Prioritizes tasks, coordinates workflow, and shifts resources as necessary to support customers.
• Identifies training needs of the team and coordinate as necessary.
• Sets goals and tracks measures across the team.
• Maintains audit and inventory performance at location.
• Monitors and identifies opportunities to improve financial performance.
• Implements and ensures all safety guidelines are followed.
• Maintains key relationships with other internal managers.
• Performs other duties as assigned.

Education & Experience

Typically requires a bachelor's degree and three (3) to five (5) years of related experience or equivalent combination.

Knowledge, Skills, Abilities

• Proficient in Microsoft Office.
• Ability to train and effectively build a team.
• Meet deadlines and manage time effectively.
• Mechanical/technical aptitude.
• Industrial sales experience a plus.
• Exemplary work ethic and decision-making ability.
• Knowledge of different hoses and thread configurations a plus.
• Epicore P21 experience.
• Basic hydraulic knowledge a plus.
• Bilingual (English/Spanish) a plus.

Physical Demands

None specified

Licenses & Certifications

None required

Supervisory Responsibility

0-5 Direct Reports 5-10 Direct Reports

Budget Responsibility

No

Company Information

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Disclaimer

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

Equal Opportunity

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

About Us

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.