Branch Manager: Growth, Service & Team Coach

JP Morgan Chase; Charlotte (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Manager in Charlotte, NC to lead a branch team, grow deposits and investments, and deliver superb client service. You will coach staff, manage operations, and represent the brand with hospitality and tech-enabled banking solutions. Training and travel are required as part of the program.

The role requires 2+ years of leadership in retail banking, a high school diploma or GED, and willingness to work weekends/evenings in a dynamic, customer-centric environment.

Qualifications

• Passion for creating exceptional experiences and a welcoming culture.
• Proven leadership with coaching and empowerment.
• Ability to multitask and manage competing priorities.
• Strong decision-making in fast-paced environments.
• Experience in risk and control and adherence to policies.
• Ability to influence and connect team, partners, and clients with technology.
• 2+ years of management, Retail Banking, or equivalent Chase leadership experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Motivating branch team with clear vision and embodying our culture and values.
• Grow deposits and investments using the Branch Scorecard.
• Meet clients' needs to build lasting relationships and trust.
• Build a high-performing team through coaching and celebrations.
• Encourage ongoing learning and development to stay ahead.
• Forge relationships with local businesses to strengthen presence.
• Maintain strong risk and control environment by adhering to policies.

Skills

Leadership

Coaching

Strategic planning

Risk management

Customer focus

Communication

Decision making

Multitasking

Sales growth

Education

High school diploma or GED

College degree

Job description

JPMorgan Chase is seeking a Branch Manager in Charlotte, NC to lead a branch team, grow deposits and investments, and deliver superb client service. You will coach staff, manage operations, and represent the brand with hospitality and tech-enabled banking solutions. Training and travel are required as part of the program.

The role requires 2+ years of leadership in retail banking, a high school diploma or GED, and willingness to work weekends/evenings in a dynamic, customer-centric environment.