Branch Manager: Growth & Customer Experience Leader

JPMorgan Chase & Co.; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. in Charlotte, NC is seeking a Branch Manager to lead a dynamic retail banking team. You will cultivate a welcoming, service-oriented branch culture and drive growth in deposits and investments while ensuring compliance and risk controls.

The role emphasizes coaching, team development, and strong community engagement, with a schedule that may include weekends and evenings. A high school diploma is required, with preferred college or military background.

Qualifications

• Strong leadership to set the branch tone and culture.
• Proven coaching skills and ability to empower employees.
• Able to manage multiple priorities and develop growth plans.
• Decisive in fast-paced environments while maintaining policy adherence.

Responsibilities

• Be a motivating force for the branch team by sharing a clear vision and embodying our culture and values.
• Deliver on branch goals by leveraging the Branch Scorecard to grow deposits and investments.
• Prioritize understanding and meeting client needs to build lasting relationships.
• Build a high-performing team through coaching, feedback, and celebration of successes.
• Encourage ongoing learning and development within the team to stay ahead in the industry.
• Forge relationships with local businesses to strengthen branch presence and community engagement.
• Ensure a strong risk and control environment by using sound judgment and complying with policies.

Skills

Leadership

Coaching

Multitasking

Decision making

Risk & controls

Tech enablement

People influence

Branch operations

Communication

Education

High school diploma or GED

Foreign equivalent

Tools

NMLS knowledge

Job description

JPMorgan Chase & Co. in Charlotte, NC is seeking a Branch Manager to lead a dynamic retail banking team. You will cultivate a welcoming, service-oriented branch culture and drive growth in deposits and investments while ensuring compliance and risk controls.

The role emphasizes coaching, team development, and strong community engagement, with a schedule that may include weekends and evenings. A high school diploma is required, with preferred college or military background.