Branch Leader: Customer Experience & Growth

JPMorgan Chase; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase in Charlotte, NC is seeking a Branch Manager to lead daily operations, grow deposits and investments, and coach a high-performing team. You will deliver exceptional client service in a welcoming environment and ensure compliance with risk and control standards.

You will drive staff development, build community relationships, and leverage modern banking technology to meet clients' needs while upholding the bank's culture of service and excellence.

Qualifications

• Passion for creating exceptional client experiences and setting the branch tone.
• Proven leadership to coach and empower employees.
• Strong multitasking and prioritization to grow the branch.
• Ability to adapt in a fast-paced environment with sound decision-making.
• Experience maintaining risk and control with operational integrity.
• Ability to educate and connect team, partners, and clients with technology.
• 2+ years of management or equivalent Chase leadership experience.
• High school diploma or GED or foreign equivalent.
• Willingness to work branch hours including weekends/evenings.

Responsibilities

• Be a motivating force for the branch team by sharing a clear vision and embodying our culture.
• Deliver on branch goals by leveraging the Branch Scorecard to grow deposits and investments.
• Prioritize understanding and meeting the needs of our clients to build lasting relationships and trust.
• Build and cultivate a high-performing team through coaching, feedback, and celebrating successes.
• Encourage ongoing learning and development within the team to stay ahead in the industry.
• Forge meaningful relationships with local businesses to strengthen our branch presence and engage with the community.
• Ensure a strong risk and control environment by following policies and safeguarding clients and company.

Skills

Leadership

Coaching

Multitasking

Decision making

Risk management

Tech enabled banking

Customer relationship skills

Communication

Team building

Strategic planning

Education

High school diploma or GED

College degree preferred

Tools

Branch Scorecard

NMLS familiarity

Job description

JPMorgan Chase in Charlotte, NC is seeking a Branch Manager to lead daily operations, grow deposits and investments, and coach a high-performing team. You will deliver exceptional client service in a welcoming environment and ensure compliance with risk and control standards.

You will drive staff development, build community relationships, and leverage modern banking technology to meet clients' needs while upholding the bank's culture of service and excellence.