Branch Manager (Full Time), Minneapolis, MN

IDN-Canada; Minneapolis (MN); On-site; USD 70,000 - 100,000; Full time

Job summary

IDN Global, Inc. in Minneapolis, MN is seeking a Branch Manager to lead all sales and operations at the branch.

You will oversee a small team, drive revenue growth, manage facility and daily activity, and ensure exceptional service to customers in the Minneapolis area. The role requires proven management and relationship-building skills, experience in distribution or related sectors, and the ability to coordinate with sales and vendor partners.

Qualifications

• Must have management experience with decisive, organized leadership and the ability to prioritize high-impact tasks in a fast-paced environment.
• Experience in strategic account development with a focus on driving sales through personalized relationship management.
• Adaptive leadership dedicated to driving sales and operational success through hands-on involvement.
• Strong verbal and interpersonal communication skills.
• 5+ years of extensive customer service experience (distribution industry preferred).
• Proficiency with modern enterprise technologies and quick adoption.
• Door hardware, locksmith or access control experience preferred.
• Distribution/wholesale knowledge a plus.
• Team-oriented approach to exceed customer expectations and support growth.

Responsibilities

• Managing end-to-end branch operations and sales initiatives for a 2-3 person team.
• Drive sales growth, customer acquisition and retention through relationship management.
• Cultivate long-term client loyalty by delivering high-level customer service.
• Coordinate with Outside Sales and vendor representatives to pursue opportunities.
• Ensure inventory control and accurate warehouse fulfillment operations.

Skills

Management

Account development

Sales leadership

Customer service

Team leadership

Communication

Experience

Door hardware

Access control

Distribution knowledge

Job description

Branch Manager

IDN-H. Hoffman

• Minneapolis, MN

Full-Time
On-site
Weekdays 8-5pm, Weekend Occasionally

About Us

IDN H. Hoffman is a leading distributor of commercial door hardware, doors & frames, locksmithing tools, access control systems, video surveillance equipment, and related security products is seeking a full-time employee for a Branch Manager position.

Job Description

Based in Minneapolis, MN the individual in this position will be responsible for all sales, facility, and operational activity occurring at the branch.

Key Working Relationships

The successful manager will drive sales growth, maintain operational excellence, facilitate productivity improvements, and provide superior service for customers throughout Minneapolis, MN and surrounding states.

The successful candidate will report directly to the Division Operations Manager. The individual will work closely with the local Outside Sales representative and all department teams across the company.

What You'll Bring

• Must have Management experience with a track record of driving success through decisive, organized leadership and the ability to prioritize high-impact tasks in fast-paced environment
• Experienced in strategic Account Development with a focus on driving sales through personalized relationship management
• An adaptive leader dedicated to driving sales and operational success through active, hands-on involvement
• Strong verbal and interpersonal communication skills
• 5+ years of extensive Customer Service experience (distribution industry preferred)
• Proficient in a wide range of modern enterprise technologies, with a strong aptitude for quick technical adoption
• Door Hardware, Locksmith or Access Control experience preferred
• Distribution/wholesale knowledge a plus
• This individual should excel in a team-oriented work environment - working with the branch staff to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

What You'll Do

• Managing end-to-end branch operations and sales initiatives, providing hands-on leadership for a 2-3-person team
• Driving sales growth, customer acquisition and retention through personalized relationship managementCultivating long-term client loyalty by consistently delivering a high-level customer service experienceChampion customer engagement through all day-to-day sales procedures to include assisting customers by phone, email and in person (counter sales), order processing/returns, pricing/availability requests, quote/bid generation, non-stock quotes, technical/vendor support and moreCreate a proficient partnership with the Outside Sales Representative to pursue selling opportunitiesDevelop, maintain and leverage relationships with our manufacturer/vendor representatives within the territoryEfficient Inventory Control & Management for the territoryEnsure accurate warehouse and fulfillment operations to include all shipping, receiving, stocking and picking/packing ordersHiring, onboarding & training staff members

  Additional Details

  Schedule

  Full-Time Mon - Fri 8am to 5pm

  Requirements

  All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer.

  Equal Opportunity

  All qualified applicants who apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer.