Branch Manager (Full Time), Denver, CO

IDN, Inc.; Denver (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

IDN, Inc. in Denver, Colorado is looking for a dynamic operations manager. This role involves managing end-to-end branch operations, driving sales growth, and leading a small team. Candidates must have over 5 years of customer service experience, strong leadership skills, and be adept in relationship management. The position demands a hands-on approach and the ability to prioritize effectively in a fast-paced setting, ensuring accurate operations and customer satisfaction.

Qualifications

• 5+ years of extensive Customer Service experience, preferably in distribution.
• Strong verbal and interpersonal communication skills.
• Ability to prioritize high-impact tasks in a fast-paced environment.

Responsibilities

• Managing end-to-end branch operations and sales initiatives with a team.
• Driving customer acquisition and retention through relationship management.
• Ensuring accurate warehouse and fulfillment operations.

Skills

Management experience

Customer Service

Sales growth

Relationship management

Verbal communication

Job description

Responsibilities

• Managing end-to-end branch operations and sales initiatives, providing hands‑on leadership for a 2-3-person team
• Driving sales growth, customer acquisition and retention through personalized relationship management
• Cultivating long‑term client loyalty by consistently delivering a high‑level customer service experience
• Champion customer engagement through all day‑to‑day sales procedures to include assisting customers by phone, email and in person (counter sales), order processing/returns, pricing/availability requests, quote/bid generation, non‑stock quotes, technical/vendor support and more
• Create a proficient partnership with the Outside Sales Representative to pursue selling opportunities
• Develop, maintain and leverage relationships with our manufacturer/vendor representatives within the territory
• Efficient Inventory Control & Management for the territory
• Ensure accurate warehouse and fulfillment operations to include all shipping, receiving, stocking and picking/packing orders
• Hiring, onboarding & training staff members

Key Working Relationships

• The successful candidate will report to the Operations Manager. The individual will work closely with other staff members and with the local Outside Sales representative and all Dept teams across the organization.

Requirements

• Must have Management experience with a track record of driving success through decisive, organized leadership and the ability to prioritize high‑impact tasks in fast‑paced environment
• Experienced in strategic Account Development with a focus on driving sales through personalized relationship management
• An adaptive leader dedicated to driving sales and operational success through active, hands‑on involvement
• Strong verbal and interpersonal communication skills
• 5+ years of extensive Customer Service experience (distribution industry preferred)
• Proficient in a wide range of modern enterprise technologies, with a strong aptitude for quick technical adoption
• Door Hardware, Locksmith or Access Control experience preferred
• Distribution/wholesale knowledge a plus

All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer.