Inside Sales Representative (Full Time), Minneapolis, MN

IDN, Inc.; Minneapolis (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading distribution company in Minneapolis is seeking an Inside Sales Representative to assist customers both by phone and in-person, process orders, and handle customer inquiries. Ideal candidates will have at least 3 years of customer service experience, with a preference for the distribution industry. Proficiency in Microsoft Office and strong organizational skills are essential for success in this role. Join a team-focused environment aimed at exceeding customer expectations and supporting growth objectives.

Qualifications

• 3 years of Customer Service experience, preferably in distribution.
• Knowledge of Door Hardware is a plus.
• Ability to work in a team-oriented environment.

Responsibilities

• Assist customers by phone and in person.
• Process orders and handle customer assistance.
• Conduct outbound calls to grow the local business.

Skills

Self-driven

Customer Service experience

Door Hardware knowledge

Proficient with Microsoft Office

Strong organizational skills

Team player

Job description

Inside Sales Representative (Full Time), Minneapolis, MN

• Assisting customers by phone and in person (for walk-in traffic/counter sales)
• Using the computer system to provide information on price and availability
• Order processing and related customer assistance. In addition to handling stock orders, this includes processing special orders, presenting promotions, handling customer returns and related tasks
• Warehouse operations (receiving, picking, packing, shipping)
• Manufacturer/vendor contact for factory orders
• Outbound customer calls to assist in growing the local business
• Maintain a clean and organized operation

This individual should excel in a team-oriented work environment – working with the branch manager to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

Key Working Relationships

The successful candidate will report to the Branch Manager in Bloomington, Minnesota. The individual will work closely with other staff members and with the local Outside Sales representative.

Qualifications

• Must be self-driven & hard working
• 3 years of Customer Service experience (distribution industry preferred)
• Door Hardware knowledge a plus
• Proficient with Microsoft Office products (Word, Excel)
• Strong organizational skills with ability to multi-task
• Team player

All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer.