Branch Manager (Full Time), Cincinnati, OH

International Distribution Network; Cincinnati (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

International Distribution Network is seeking a full-time Branch Manager for its Cincinnati, OH location. The role involves managing all sales and operational activities at the branch, driving sales growth, and maintaining superior customer service. The successful candidate will have over 5 years of management experience, adept in customer relationship management, and a strong background in the distribution industry. This position requires a hands-on approach to leadership and excellent communication skills to exceed customer expectations and contribute to branch growth.

Qualifications

• 5+ years of management experience in a fast-paced environment.
• Experience in strategic account development.
• Verbal and interpersonal communication skills.

Responsibilities

• Manage all sales and operational activities at the branch.
• Drive sales growth and maintain customer satisfaction.
• Hire, onboard, and train staff members.

Skills

Sales growth management

Customer relationship management

Team leadership

Inventory control

Communication skills

Technical aptitude

Job description

Branch Manager (Full-Time), Cincinnati, OH

IDN Company: IDN-H. Hoffman

Title/Position: Branch Manager

Type of Position: Full-Time

On-site, in person position.

IDN H. Hoffman is a leading distributor of commercial door hardware, doors & frames, locksmithing tools, access control systems, video surveillance equipment, and related security products. We are seeking a full-time employee for a Branch Manager position.

Job Description:

Based in Cincinnati, OH the individual in this position will be responsible for all sales, facility, and operational activity occurring at the branch. The successful manager will drive sales growth, maintain operational excellence, facilitate productivity improvements, and provide superior service for customers throughout Cincinnati, OH, Kentucky and surrounding states.

Responsibilities

• Managing end-to-end branch operations and sales initiatives, providing hands‑on leadership for a 2-4-person team
• Driving sales growth, customer acquisition and retention through personalized relationship management
• Cultivating long-term client loyalty by consistently delivering a high-level customer service experience
• Champion customer engagement through all day-to-day sales procedures to include assisting customers by phone, email and in person (counter sales), order processing/returns, pricing/availability requests, quote/bid generation, non-stock quotes, technical/vendor support and more
• Create a proficient partnership with the Outside Sales Representative to pursue selling opportunities
• Develop, maintain and leverage relationships with our manufacturer/vendor representatives within the territory
• Efficient Inventory Control & Management for the territory
• Ensure accurate warehouse and fulfillment operations to include all shipping, receiving, stocking and picking/packing orders
• Hiring, onboarding & training staff members

This individual should excel in a team-oriented work environment – working with the branch staff to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

Key Working Relationships

The successful candidate will report directly to the Division Operations Manager. The individual will work closely with the local Outside Sales representative and all department teams across the company.

Requirements

• Must have Management experience with a track record of driving success through decisive, organized leadership and the ability to prioritize high-impact tasks in a fast-paced environment
• Experienced in strategic Account Development with a focus on driving sales through personalized relationship management
• An adaptive leader dedicated to driving sales and operational success through active, hands‑on involvementStrong verbal and interpersonal communication skills
• 5+ years of extensive Customer Service experience (distribution industry preferred)
• Proficient in a wide range of modern enterprise technologies, with a strong aptitude for quick technical adoption
• Door Hardware, Locksmith or Access Control experience preferred
• Distribution/wholesale knowledge a plus

All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer.