Branch Manager

International Distribution Network; Minneapolis (MN); Hybrid; USD 90,000 - 120,000; Full time

Job summary

IDN Global, Inc. in Minneapolis, MN is seeking a Branch Manager to oversee all sales, facility and operational activity at the branch.

You will lead a 2-3 person team, drive growth, and ensure exceptional customer service while coordinating with outside sales and other departments.

This full-time role offers opportunities to enhance the branch footprint in Minneapolis and surrounding states.

Qualifications

• Must have management experience driving sales and operations.
• Proven ability to lead a small team and manage branch activities.
• Strong relationship management and customer service focus.
• Experience with distribution/wholesale is a plus.

Responsibilities

• Manage end-to-end branch operations and sales for a 2-3 person team.
• Drive sales growth and customer acquisition while retaining existing clients.
• Ensure efficient inventory, warehouse, and order fulfillment operations.
• Hire, onboard, and train branch staff.

Skills

Leadership

Sales & Account Development

Customer Service

Team Management

Communication

Strategic Planning

Operational Excellence

Inventory Control

Vendor Relationships

Job description

Branch Manager (Full Time), Minneapolis, MN

IDN H. Hoffman is a leading distributor of commercial door hardware, doors & frames, locksmithing tools, access control systems, video surveillance equipment, and related security products is seeking a full-time employee for a Branch Manager position.

Job Description

Based in Minneapolis, MN the individual in this position will be responsible for all sales, facility, and operational activity occurring at the branch.

Key Working Relationships

The successful manager will drive sales growth, maintain operational excellence, facilitate productivity improvements, and provide superior service for customers throughout Minneapolis, MN and surrounding states.
The successful candidate will report directly to the Division Operations Manager. The individual will work closely with the local Outside Sales representative and all department teams across the company.

What You'll Bring

• Must have Management experience with a track record of driving success through decisive, organized leadership and the ability to prioritize high-impact tasks in fast-paced environment
• Experienced in strategic Account Development with a focus on driving sales through personalized relationship management
• An adaptive leader dedicated to driving sales and operational success through active, hands-on involvement
• Strong verbal and interpersonal communication skills
• 5+ years of extensive Customer Service experience (distribution industry preferred)
• Proficient in a wide range of modern enterprise technologies, with a strong aptitude for quick technical adoption
• Door Hardware, Locksmith or Access Control experience preferred
• Distribution/wholesale knowledge a plus
• This individual should excel in a team-oriented work environment – working with the branch staff to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.
  • Managing end-to-end branch operations and sales initiatives, providing hands-on leadership for a 2-3-person team
  • Driving sales growth, customer acquisition and retention through personalized relationship management
  • Cultivating long-term client loyalty by consistently delivering a high-level customer service experience
  • Champion customer engagement through all day-to-day sales procedures to include assisting customers by phone, email and in person (counter sales), order processing/returns, pricing/availability requests, quote/bid generation, non-stock quotes, technical/vendor support and more
  • Create a proficient partnership with the Outside Sales Representative to pursue selling opportunities
  • Develop, maintain and leverage relationships with our manufacturer/vendor representatives within the territory
  • Efficient Inventory Control & Management for the territory
  • Ensure accurate warehouse and fulfillment operations to include all shipping, receiving, stocking and picking/packing orders
  • Hiring, onboarding & training staff members

Schedule: Full-Time Mon - Fri 8am to 5pm

Requirements: All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer.

All qualified applicants who apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer.

Branch Manager (Full Time), Minneapolis, MN