Branch Manager – Customer Experience & Growth

Fidelity Bank; Overland Park (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Fidelity Bank in Overland Park is looking for an individual to build relationships with customers and deliver an exceptional banking experience. The role emphasizes teamwork to ensure superior customer service and operational compliance within the branch.

The ideal candidate will possess a bachelor’s degree in a business-related field, excellent interpersonal and communication skills, and experience in banking. Join a community-focused organization committed to serving its customers effectively.

Qualifications

• Bachelor's degree in a business related field may be waived with experience.
• Excellent interpersonal, written, and verbal communication skills.
• Minimum of two years of supervisory experience in a banking or financial services environment.

Responsibilities

• Ensure delivery of superior customer service by all branch staff.
• Lead team to deepen customer relationships through value-add recommendations.
• Drive adoption of digital banking services through customer interaction.
• Ensure operational and regulatory compliance of the branch.

Skills

Interpersonal skills

Communication skills

Sales experience

Education

Bachelor’s degree in a business related field

Job description

Fidelity Bank in Overland Park is looking for an individual to build relationships with customers and deliver an exceptional banking experience. The role emphasizes teamwork to ensure superior customer service and operational compliance within the branch.

The ideal candidate will possess a bachelor’s degree in a business-related field, excellent interpersonal and communication skills, and experience in banking. Join a community-focused organization committed to serving its customers effectively.