Banking Center Customer Experience Leader

First Federal Bank of Kansas City; Kansas City (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

First Federal Bank of Kansas City is seeking a Customer Experience Manager to lead a team of sales and customer service professionals. You will be responsible for enhancing customer experiences while ensuring operational excellence in the banking center.

The ideal candidate will have a minimum of 2 years' experience in a financial institution and excellent leadership skills. Engage with the community and drive business development while fostering a supportive workplace environment.

Qualifications

• 2+ years of experience in a financial institution.
• Deep knowledge of business and consumer banking products.
• Strong communication and collaboration skills.

Responsibilities

• Lead a team to deliver exceptional customer experiences.
• Oversee daily operations and ensure compliance.
• Drive sales and business development goals.

Skills

Customer service skills

Sales skills

Leadership skills

Communication skills

Problem-solving skills

Education

Associate’s degree

Job description

First Federal Bank of Kansas City is seeking a Customer Experience Manager to lead a team of sales and customer service professionals. You will be responsible for enhancing customer experiences while ensuring operational excellence in the banking center.

The ideal candidate will have a minimum of 2 years' experience in a financial institution and excellent leadership skills. Engage with the community and drive business development while fostering a supportive workplace environment.