Branch Leader - Customer Experience & Growth

Oklahoma Fidelity Bank; Oklahoma City (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

Oklahoma Fidelity Bank in Oklahoma City is seeking a customer-focused individual to enhance customer relationships and ensure superior service. This role involves leading a team to drive customer interaction and adoption of digital services while maintaining compliance with regulations.

The ideal candidate has a bachelor’s degree in a business-related field and at least two years of supervisory and banking experience. Flexibility in working hours is required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• Minimum of two years of supervisory experience required.
• Minimum of two years in banking or financial services experience.

Responsibilities

• Ensure superior customer service delivery by branch staff.
• Lead team to deepen customer relationships.
• Drive adoption of digital banking services.
• Ensure compliance with operational and regulatory standards.

Skills

Interpersonal communication

Verbal communication

Written communication

Customer service

Sales

Education

Bachelor’s degree in business-related field

Job description

Oklahoma Fidelity Bank in Oklahoma City is seeking a customer-focused individual to enhance customer relationships and ensure superior service. This role involves leading a team to drive customer interaction and adoption of digital services while maintaining compliance with regulations.

The ideal candidate has a bachelor’s degree in a business-related field and at least two years of supervisory and banking experience. Flexibility in working hours is required.