Branch Manager: Customer Experience & Growth

Fidelity Bank Co.; Wichita, Northern (KS, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Fidelity Bank Co. in Wichita, KS seeks a branch leader who will represent the bank in the local community and drive a culture of exceptional customer service. You’ll lead a team to deepen relationships, promote digital banking tools, and maintain compliant operations across the branch.

The role requires a business-focused degree, strong communication, supervisory experience, and a track record in banking or financial services. Flexibility to work late is expected.

Qualifications

• Bachelor’s degree in a business related field; may be waived in lieu of experience
• Excellent interpersonal, written, and verbal communication skills
• Minimum of two years supervisory experience
• Minimum of two years banking/financial services experience
• Minimum of one year sales experience
• Ability to work late or flexible hours

Responsibilities

• Ensure delivery of superior customer service by all branch staff
• Lead team to deepen customer relationships through value-added recommendations
• Drive adoption of digital banking services through education and customer interaction
• Ensure branch operational and regulatory compliance

Skills

Customer service

Team leadership

Communication

Digital banking education

Regulatory compliance

Education

Bachelor's degree in business-related field

Job description

Fidelity Bank Co. in Wichita, KS seeks a branch leader who will represent the bank in the local community and drive a culture of exceptional customer service. You’ll lead a team to deepen relationships, promote digital banking tools, and maintain compliant operations across the branch.

The role requires a business-focused degree, strong communication, supervisory experience, and a track record in banking or financial services. Flexibility to work late is expected.