Branch Manager

Fidelity Bank Co.; Wichita, Northern (KS, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Fidelity Bank Co. in Wichita, KS seeks a branch leader who will represent the bank in the local community and drive a culture of exceptional customer service. You’ll lead a team to deepen relationships, promote digital banking tools, and maintain compliant operations across the branch.

The role requires a business-focused degree, strong communication, supervisory experience, and a track record in banking or financial services. Flexibility to work late is expected.

Qualifications

• Bachelor’s degree in a business related field; may be waived in lieu of experience
• Excellent interpersonal, written, and verbal communication skills
• Minimum of two years supervisory experience
• Minimum of two years banking/financial services experience
• Minimum of one year sales experience
• Ability to work late or flexible hours

Responsibilities

• Ensure delivery of superior customer service by all branch staff
• Lead team to deepen customer relationships through value-added recommendations
• Drive adoption of digital banking services through education and customer interaction
• Ensure branch operational and regulatory compliance

Skills

Customer service

Team leadership

Communication

Digital banking education

Regulatory compliance

Education

Bachelor's degree in business-related field

Job description

Job Overview: As the face of Fidelity to our customers, you’ll build relationships by positively representing our products, solutions and legacy of service. You’ll work in a team environment to engage customers and deliver an exceptional experience at all touch points. At Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer-oriented, community-focused organization? Let’s talk.

The candidate for this position will be responsible for:

• Ensuring delivery of superior customer service by all branch staff
• Leading team to deepen customer relationships through value-add recommendations
• Driving adoption of digital banking services through education and customer interaction
• Ensuring operational and regulatory compliance of the branch

Requirements for the position include:

• A bachelor’s degree in a business related field (may be waived in lieu of experience)
• Excellent interpersonal, written, and verbal communication skills
• A minimum of two years of supervisory experience
• A minimum of two years of banking or financial services experience
• A minimum of one year sales experience
• The ability to work late and/or flexible hours

EEO/Veterans/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.