Branch Manager

Fidelity Bank, NA; Wichita (KS); On-site; USD 52,000 - 72,000; Full time

Job summary

Fidelity Bank, NA is seeking a branch leadership professional to serve as the face of our bank in the Wichita community. You will lead a team to deliver outstanding customer service, deepen relationships through value-added recommendations, and drive adoption of digital banking solutions.

The position requires a bachelor's degree in business or related field, strong communication skills, supervisory and banking experience, and flexibility to work late hours as needed.

Qualifications

• Bachelor's degree in business or related field.
• Excellent interpersonal, written, and verbal communication skills.
• Minimum of two years of supervisory experience.
• Minimum of two years of banking or financial services experience.
• Minimum of one year sales experience.
• Ability to work late and/or flexible hours.

Responsibilities

• Ensuring delivery of superior customer service by all branch staff
• Leading team to deepen customer relationships through value-add recommendations
• Driving adoption of digital banking services through education and customer interaction
• Ensuring operational and regulatory compliance of the branch

Skills

Customer service

Interpersonal communication

Sales

Leadership

Regulatory compliance

Education

Bachelor's degree in business

Job description

Job Overview: As the face of Fidelity to our customers, you’ll build relationships by positively representing our products, solutions and legacy of service. You’ll work in a team environment to engage customers and deliver an exceptional experience at all touch points. At Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer-oriented, community-focused organization? Let’s talk.

The candidate for this position will be responsible for:

• Ensuring delivery of superior customer service by all branch staff
• Leading team to deepen customer relationships through value-add recommendations
• Driving adoption of digital banking services through education and customer interaction
• Ensuring operational and regulatory compliance of the branch

Requirements for the position include:

• A bachelor’s degree in a business related field (may be waived in lieu of experience)
• Excellent interpersonal, written, and verbal communication skills
• A minimum of two years of supervisory experience
• A minimum of two years of banking or financial services experience
• A minimum of one year sales experience
• The ability to work late and/or flexible hours

EEO/Veterans/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.