Branch Manager - Building Automation & Solutions

Building Controls & Solutions; Charlotte (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Performance incentives

Competitive pay

Job summary

Building Controls & Solutions in Charlotte, NC is seeking a Branch Manager to lead the local branch and surrounding territory. You will drive sales, manage operations, and engage customers with an entrepreneurial mindset to expand market share.

You will partner with inside and outside sales, support quotations and technical needs, and ensure excellent service from counter to order fulfillment. The role emphasizes leadership, process discipline, and strong communication.

Qualifications

• Proven customer service and inside sales experience.
• Strong business ownership mindset with an entrepreneurial approach.
• Process‑oriented with attention to detail and operational discipline.
• Ability to manage multiple priorities in a fast‑paced, customer‑focused environment.
• Strong communication and relationship‑building skills.

Responsibilities

• Own the overall performance of the Charlotte, NC branch and assigned territory, with a primary objective of increasing market share.
• Develop and execute local business plans aligned with company sales, margin, and growth objectives.
• Serve as the primary local representative of BCS for customers, vendors, and internal teams.
• Drive branch sales and gross margin performance against annual goals.
• Maintain and grow counter sales through proactive customer engagement and merchandising strategies.
• Collaborate closely with Outside Sales to support account growth, quoting, and opportunity development.
• Provide quotations and technical support in coordination with the Technical Solutions team.
• Deliver best‑in‑class customer service for walk‑in, phone, and email customers.
• Maintain regular customer contact and follow‑up to strengthen relationships and identify new opportunities.
• Manage the will‑call process to ensure fast, accurate, and professional order fulfillment.
• Oversee branch inventory, including stocking levels, accuracy, merchandising, and showroom displays.
• Ensure proper order entry, processing, and documentation for all sales transactions.
• Maintain customer order and back‑order files and proactively communicate order status.
• Process customer returns in accordance with company policies.
• Maintain clean, organized, and contractor‑friendly branch operations.
• Manage and support inside sales staff, including training, coaching, and performance management.
• Foster a collaborative environment between inside sales, outside sales, and technical resources.

Skills

Customer service

Inside sales

Entrepreneurial mindset

Operational discipline

Excellent communication

Job description

Building Controls & Solutions in Charlotte, NC is seeking a Branch Manager to lead the local branch and surrounding territory. You will drive sales, manage operations, and engage customers with an entrepreneurial mindset to expand market share.

You will partner with inside and outside sales, support quotations and technical needs, and ensure excellent service from counter to order fulfillment. The role emphasizes leadership, process discipline, and strong communication.