Branch Manager – Charlotte, North Carolina

Building Controls & Solutions; Charlotte (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Performance incentives

Competitive pay

Job summary

Building Controls & Solutions in Charlotte, NC is seeking a Branch Manager to lead the local branch and surrounding territory. You will drive sales, manage operations, and engage customers with an entrepreneurial mindset to expand market share.

You will partner with inside and outside sales, support quotations and technical needs, and ensure excellent service from counter to order fulfillment. The role emphasizes leadership, process discipline, and strong communication.

Qualifications

• Proven customer service and inside sales experience.
• Strong business ownership mindset with an entrepreneurial approach.
• Process‑oriented with attention to detail and operational discipline.
• Ability to manage multiple priorities in a fast‑paced, customer‑focused environment.
• Strong communication and relationship‑building skills.

Responsibilities

• Own the overall performance of the Charlotte, NC branch and assigned territory, with a primary objective of increasing market share.
• Develop and execute local business plans aligned with company sales, margin, and growth objectives.
• Serve as the primary local representative of BCS for customers, vendors, and internal teams.
• Drive branch sales and gross margin performance against annual goals.
• Maintain and grow counter sales through proactive customer engagement and merchandising strategies.
• Collaborate closely with Outside Sales to support account growth, quoting, and opportunity development.
• Provide quotations and technical support in coordination with the Technical Solutions team.
• Deliver best‑in‑class customer service for walk‑in, phone, and email customers.
• Maintain regular customer contact and follow‑up to strengthen relationships and identify new opportunities.
• Manage the will‑call process to ensure fast, accurate, and professional order fulfillment.
• Oversee branch inventory, including stocking levels, accuracy, merchandising, and showroom displays.
• Ensure proper order entry, processing, and documentation for all sales transactions.
• Maintain customer order and back‑order files and proactively communicate order status.
• Process customer returns in accordance with company policies.
• Maintain clean, organized, and contractor‑friendly branch operations.
• Manage and support inside sales staff, including training, coaching, and performance management.
• Foster a collaborative environment between inside sales, outside sales, and technical resources.

Skills

Customer service

Inside sales

Entrepreneurial mindset

Operational discipline

Excellent communication

Job description

Building Controls & Solutions (BCS) is a leading valued distributor and solutions provider of building automation and energy management technologies. We support Mechanical, Electrical, and Controls Contractors, as well as OEMs, Integrators, Engineers, and End Users across the commercial building market.

Our portfolio includes HVAC controls, HVAC products, gas detection systems, flow measurement, security and access control, lighting control, wireless solutions, analytics, and IoT technologies. BCS partners with best‑in‑class manufacturers and leverages deep technical expertise to deliver competitive, practical solutions that solve real‑world building automation challenges.

BCS operates through local branch locations designed to support contractors with counter service, product availability, and hands‑on support, including showrooms stocked with ready‑to‑purchase inventory.

Learn more at www.buildingcontrolsandsolutions.com

Position Summary

The Branch Manager is responsible for the overall performance of the BCS Charlotte, NC branch and surrounding territory. This role combines sales leadership, operational management, and customer engagement with a strong entrepreneurial mindset. The Branch Manager is accountable for growing market share, driving profitable sales, delivering excellent customer service, and ensuring efficient branch operations.

Key Responsibilities

Branch & Territory Management

• Own the overall performance of the BCS Charlotte, NC and assigned territory, with a primary objective of increasing BCS market share.
• Develop and execute local business plans aligned with company sales, margin, and growth objectives.
• Serve as the primary local representative of BCS for customers, vendors, and internal teams.
• Drive branch sales and gross margin performance against annual goals (linked to branch incentives and bonuses).
• Maintain and grow counter sales through proactive customer engagement and merchandising strategies.
• Manage and expand House Accounts not assigned to an Outside Sales representative.
• Collaborate closely with Outside Sales to support account growth, quoting, and opportunity development.
• Provide quotations and technical support in coordination with the Technical Solutions team.

Customer Experience

• Deliver best‑in‑class customer service for walk‑in, phone, and email customers.
• Maintain regular customer contact and follow‑up to strengthen relationships and identify new opportunities.
• Manage the will‑call process to ensure fast, accurate, and professional order fulfillment.

Operations & Inventory Management

• Oversee branch inventory, including stocking levels, accuracy, merchandising, and showroom displays.
• Ensure proper order entry, processing, and documentation for all sales transactions.
• Maintain customer order and back‑order files and proactively communicate order status.
• Process customer returns in accordance with company policies.
• Maintain clean, organized, and contractor‑friendly branch operations.
• Manage and support inside sales staff, as applicable, including training, coaching, and performance management.
• Foster a collaborative environment between inside sales, outside sales, and technical resources.

Qualifications & Experience

Required:

• Proven customer service and inside sales experience.
• Strong business ownership mindset with an entrepreneurial approach.
• Process‑oriented with attention to detail and operational discipline.
• Ability to manage multiple priorities in a fast‑paced, customer‑focused environment.
• Strong communication and relationship‑building skills.

Preferred:

• Technical aptitude with building automation or related control products.
• Experience in HVAC, controls, or building automation markets.
• Prior branch, territory, or operations management experience.

Why Join BCS

• Opportunity to lead and grow a key regional branch.
• Direct impact on sales, customer success, and market expansion.
• Support from experienced technical, sales, and manufacturer partners.
• Competitive compensation with performance‑based incentives.

Additional Information

• Some travel may be required.
• Performs other duties as assigned.
• A post-job offer background check will be performed.

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required by the employee.

To learn more about Building Controls Solution, visit our website at

Building Control & Solutions: https://www.building-controls.com/

Building Control & Solutions: https://www.linkedin.com/company/buildingcontrolsandsolutions/posts/?feedView=all

Location: Charlotte, NC

Direct Report: Regional Director