Branch Manager

vnbcareers; Waldwick (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

vnbcareers in Waldwick, NJ is seeking a Branch Manager to lead all aspects of branch performance, including sales growth, profitability, and outstanding customer experience.

You will coach and develop the branch team, manage staffing, and ensure high-quality consultations and risk controls, while aligning with company policy and culture. This role requires strong communication, decision-making, and the ability to drive market share through tailored sales strategies.

Qualifications

• High School diploma or GED and at least 3 years of related managerial experience.
• Experience with branch operations and sales/customer service skills.
• Ability to lead and coach a team to meet targets and maintain service goals.

Responsibilities

• Lead and manage branch performance including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Coach and develop branch staff to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Ensure exceptional service delivery to all clients within a consumer-oriented branch.
• Observe engagements to ensure high-quality customer consultations and lead management through Salesforce.
• Oversee staffing functions, including recruiting, interviewing, onboarding, performance evaluations, coaching, and addressing issues per policy.
• Identify, escalate, and resolve potential risks to branch operations and compliance.
• Foster a positive, high-performing branch environment aligned with Valley's culture and engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building tailored sales strategies to increase market share.

Skills

Prioritization

Communication skills

Professional demeanor

Customer issue resolution

Computer proficiency

Self-driven

Education

High School diploma or GED

Tools

Salesforce

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Required Skills:

• Ability to prioritize, organize, delegate, and execute.
• Must have excellent verbal, written and interpersonal communication skills.
• Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
• An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.