Branch Manager

vnbcareers; Paterson (NJ); On-site; USD 70,000 - 110,000; Full time

Job summary

vnbcareers in Paterson, NJ is seeking an experienced Branch Manager to lead day-to-day operations, drive sales growth, profitability and outstanding client service at the local branch.

You will coach and develop staff, oversee staffing, performance reviews, and risk controls, and ensure compliant, high-quality customer consultations through Salesforce.

Qualifications

• High school diploma or GED required plus 3+ years in branch management.
• Experience in branch operations and sales–customer service.
• Salesforce proficiency preferred.

Responsibilities

• Lead and manage all aspects of branch performance, including sales growth and profitability.
• Ensure exceptional service delivery to all clients.
• Coach and develop branch team to meet sales targets and service goals.
• Monitor sales engagements to ensure high quality consultations and lead management in Salesforce.
• Oversee staffing functions including recruiting, onboarding, and performance evaluations.
• Identify and escalate potential risks to the branch and company.
• Foster a positive, high-performing environment aligned with company culture.
• Develop market intelligence and sales strategies to increase market share and deepen customer relationships.

Skills

Prioritization & delegation

Strong communication

Customer issue resolution

Sales coaching

Salesforce proficiency

Staffing management

Self-driven

Education

High School diploma or GED

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Required Skills:

• Ability to prioritize, organize, delegate, and execute.
• Must have excellent verbal, written and interpersonal communication skills.
• Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
• An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.