Branch Manager

vnbcareers; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

vnbcareers in New York seeks an experienced Branch Manager to lead daily operations, drive sales growth, and ensure exceptional customer service across our consumer-focused branch.

You will coach and develop staff, manage recruiting and evaluations, oversee risk controls, and optimize performance using Salesforce for lead management and reporting.

Join a high-energy team that values culture, engagement, and long-term relationships with clients while upholding the highest standards of integrity.

Qualifications

• Minimum 3 years of related managerial experience.
• Knowledge of branch operations and demonstrated sales - customer service skills.

Responsibilities

• Lead and manage all aspects of branch performance, including sales growth, profitability, and customer experience.
• Coach and develop branch team to achieve sales targets and service goals.
• Observe sales engagements to ensure high-quality consultations and lead management in Salesforce.
• Oversee staffing functions: recruiting, onboarding, evaluations, coaching, and policy compliance.
• Identify risks, escalate, and resolve issues; foster a positive, high-performing branch culture.
• Develop market intelligence and strategic direction to grow market share and deepen relationships with customers.

Skills

Prioritization

Communication skills

Professional demeanor

Customer problem solving

Computer literacy

Self-motivated

Diplomacy

Education

High School diploma or GED

Tools

Salesforce

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Required Skills:

• Ability to prioritize, organize, delegate, and execute.
• Must have excellent verbal, written and interpersonal communication skills.
• Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
• An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.