Branch Manager

vnbcareers; Caldwell (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

vnbcareers in Caldwell, NJ is seeking a Branch Manager to lead all aspects of branch performance, drive sales growth, ensure operational integrity, and coach a diverse team to deliver exceptional customer experiences. The role requires a High School diploma or GED with at least 3 years of managerial experience in branch operations and strong skills in Salesforce, communication, and problem solving.

The position emphasizes staffing, risk identification, and fostering a positive, high-performing

Qualifications

• Prioritize, organize, delegate, and execute effectively.
• Excellent verbal, written and interpersonal communication skills.
• Confident and professional demeanour to establish trust and resolve issues.
• Ability to listen to customer concerns and offer innovative solutions while balancing risk.
• Proficient computer skills.
• Self-driven with a positive outlook and diplomacy in customer interactions.

Responsibilities

• Lead and manage branch performance across sales growth, profitability, customer experience, operations and coaching.
• Ensure exceptional service delivery to all clients in a consumer-oriented branch.
• Coach and develop branch team members to hit sales targets and service goals.
• Oversee lead management and customer consultations via Salesforce.
• Manage staffing functions: recruiting, onboarding, performance evaluations, and policy compliance.
• Identify, escalate and resolve potential risks.
• Foster a positive, high-performing branch environment aligned with company culture.
• Develop market intelligence and sales strategies to grow market share and deepen relationships with customers.

Skills

Organization

Communication skills

Professional demeanor

Customer issue resolution

Proficient computer skills

Self-driven

Education

High School diploma or GED

Tools

Salesforce

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Required Skills:

• Ability to prioritize, organize, delegate, and execute.
• Must have excellent verbal, written and interpersonal communication skills.
• Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
• An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.