Branch Manager

vnbcareers; Pompton Lakes (NJ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

None

Job summary

Valley Bank in Pompton Lakes, NJ is seeking a Branch Manager to lead all aspects of branch performance, focusing on sales growth, profitability, customer experience, and operational integrity. You will coach a frontline team, recruit staff, manage scheduling, conduct performance reviews, and ensure compliant, high-quality service.

Strong Salesforce lead management and risk escalation are required. The role demands excellent communication, initiative, and the ability to develop tailored sales

Qualifications

• Requires a High School diploma or GED with several years of managerial experience.
• Experience leading branch operations and sales-customer service alignment.
• Strong written and verbal communication and people-management skills.

Responsibilities

• Lead and manage all aspects of branch performance including sales growth and profitability.
• Ensure exceptional service delivery to clients in a consumer-oriented branch.
• Coach and develop branch team to hit sales targets and service goals.
• Observe sales engagements to ensure high quality consultations and lead management via Salesforce.
• Manage staffing functions including recruiting, onboarding, and performance evaluations.
• Identify and escalate potential risks to leadership and operations.
• Foster a positive, high-performing branch culture aligned with Valley's values.
• Develop market intelligence and sales strategies to grow market share and deepen customer relationships.

Skills

Prioritization

Organization

Delegation

Execution

Communication skills

Active listening

Self-motivation

Education

High School diploma or GED

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Required Skills:

• Ability to prioritize, organize, delegate, and execute.
• Must have excellent verbal, written and interpersonal communication skills.
• Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
• An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.