Branch Manager

vnbcareers; River Vale (NJ); On-site; USD 70,000 - 120,000; Full time

Job summary

vnbcareers is seeking a Branch Manager for our New Jersey River Vale location. You will lead all aspects of branch performance, drive sales growth, ensure exceptional service, and coach a talented team.

You will manage staffing, lead risk resolutions, and foster a high-performing environment aligned with company culture while expanding market share and customer relationships in the region. Strong communication and leadership skills are essential; a High School diploma and 3+ years of managerial

Qualifications

• Strong leadership and people management skills.
• Excellent verbal and written communication abilities.
• Ability to present confidently and establish trust with customers.
• Active listening to address customer concerns and tailor solutions.
• Proficient computer skills and familiarity with CRM systems.

Responsibilities

• Lead and manage branch performance across sales, profitability, customer experience, operations, and team development.
• Ensure exceptional service delivery to all clients in a consumer-oriented branch.
• Coach and develop branch staff to hit sales targets and service goals.
• Oversee lead management and quality customer consultations, using Salesforce.
• Manage staffing, recruiting, onboarding, performance reviews and policy alignment.
• Identify, escalate and resolve potential risks.
• Foster a positive, high-performing environment aligned with company culture.
• Develop market-focused sales strategies to grow market share and deepen customer relationships.

Skills

Sales management

Customer service

Communication

Lead management

Problem solving

Diplomacy

Education

High School diploma or GED

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Required Skills:

• Ability to prioritize, organize, delegate, and execute.
• Must have excellent verbal, written and interpersonal communication skills.
• Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
• An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.