Branch Manager

vnbcareers; Dadeville (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

vnbcareers is seeking a Branch Manager to lead daily operations, drive sales growth, and ensure superior customer service. You will coach staff, manage staffing and performance, and utilize Salesforce for lead management and customer interactions.

The role requires 3+ years of managerial experience in branch operations, strong communication, and a proactive, customer-focused approach. This on-site position in Alabama offers opportunities to shape branch performance and culture.

Qualifications

• High School diploma or GED required.
• Minimum of 3 years related managerial experience with knowledge of branch operations.
• Proven sales and customer service skills in a banking environment.

Responsibilities

• Lead and manage all aspects of branch performance including sales growth and profitability.
• Ensure exceptional service delivery to all clients in a consumer-oriented branch.
• Coach and develop branch team to meet sales targets and service goals.
• Observe sales engagements to ensure high quality customer consultations and effective lead management (Salesforce).
• Oversee staffing functions including recruiting, onboarding, and performance evaluations.
• Identify and escalate potential risks to foster a safe branch environment.
• Promote company culture and drive associate engagement.
• Develop market intelligence and craft sales strategies to grow market share.

Skills

Leadership

Communication

Customer service

Problem solving

Time management

Computer skills

Education

High School diploma or GED

Tools

Salesforce

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Required Skills:

• Ability to prioritize, organize, delegate, and execute.
• Must have excellent verbal, written and interpersonal communication skills.
• Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
• An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.