Branch Manager

vnbcareers; Jefferson Township (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

vnbcareers in New Jersey seeks an experienced Branch Manager to lead all aspects of branch performance, from sales growth and profitability to customer experience and operational integrity. You will coach and develop a team, ensure exceptional service, and drive strong results in a consumer-focused environment.

Responsibilities include managing staffing, using Salesforce for lead management, and developing market-driven sales strategies while maintaining risk controls.

Qualifications

• Requires a High School diploma or GED and at least 3 years of related managerial experience.
• Experience with branch operations and sales-customer service skills.
• Ability to recruit, coach, and manage performance per policy.

Responsibilities

• Lead and manage branch performance across sales, profitability, customer experience, and operations.
• Ensure exceptional service delivery to all clients.
• Coach and develop staff to meet sales targets and service goals.
• Oversee lead management and Salesforce usage.
• Handle staffing functions including recruitment, onboarding, and evaluations.
• Identify and escalate potential risks while promoting a positive branch culture.
• Develop market-focused strategies to grow market share and deepen customer relationships.

Skills

Prioritization and delegation

Strong communication

Professional demeanor

Customer-focused problem solving

Proficient computer skills

Self-driven and diplomatic

Education

High School diploma or GED

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Required Skills:

• Ability to prioritize, organize, delegate, and execute.
• Must have excellent verbal, written and interpersonal communication skills.
• Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
• An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.