Branch Manager

vnbcareers; Hasbrouck Heights (NJ); On-site; USD 95,000 - 125,000; Full time

Job summary

Valley National Bank is seeking an experienced Branch Manager in New Jersey to lead a busy retail branch. You will drive sales growth, ensure strong customer service, and oversee daily branch operations, while guiding a team to achieve targets and uphold policy adherence.

Ideal candidates bring 3+ years of managerial experience, a high school diploma or GED, and proficiency with Salesforce. Join a customer-focused environment that values initiative, collaboration, and risk-aware decision making.

Qualifications

• Leadership and people-management capability is essential.
• Strong sales and customer-service skills are required.
• Experience overseeing branch operations and adherence to policy is expected.

Responsibilities

• Lead and manage branch performance including sales growth, profitability, customer experience, and operations.
• Ensure exceptional service delivery to all clients in a consumer-oriented branch.
• Coach and develop branch team to hit sales targets and service goals.
• Monitor sales engagements to ensure quality consultations and effective lead management through Salesforce.
• Oversee staffing functions: recruiting, onboarding, performance reviews, coaching, and policy adherence.
• Identify and escalate potential risks and address them proactively.
• Foster a positive, high-performing environment aligned with company culture and engagement.
• Develop market-focused sales strategies to grow market share and deepen customer relationships.

Skills

Leadership

Sales & service

Branch operations

Staff coaching

Communication

Problem solving

Computer skills

Education

High School diploma or GED

Tools

Salesforce

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Required Skills:

• Ability to prioritize, organize, delegate, and execute.
• Must have excellent verbal, written and interpersonal communication skills.
• Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
• An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.