Branch Manager

John S. Connor; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work flexibility

Health insurance

Dental and vision coverage

401(k) with employer matching

Paid vacation & PTO

Job summary

John S. Connor is seeking a Branch Manager in our New York area to direct daily operations, lead a team, and drive continuity and growth for the branch.

You will develop business strategies, manage budgets, supervise staff, and ensure compliance with company policies and laws while delivering exceptional customer service. The role requires a college degree or equivalent experience, a customs brokerage license, and freight forwarding background, with hybrid work options and opportunities to

Qualifications

• College degree or equivalent industry experience required.
• Customs brokerage license required or equivalent credentials.
• Freight forwarding background required.
• Experience managing a logistics/freight forwarding/customs brokerage team preferred.

Responsibilities

• Provide leadership to uphold company mission and values.
• Develop and implement business strategies; pursue new opportunities.
• Manage branch budgets with input from staff.
• Supervise staff and ensure policy compliance.
• Monitor shipments for timeliness and customer satisfaction.
• Coach staff for professional growth and organizational success.
• Travel as needed to meet with customers or manage business.

Skills

Leadership

Staff development

Communication

Problem-solving

Time management

Industry knowledge

Education

College degree or equivalent experience

Tools

Microsoft Office

Job description

Get to Know UsJoin a well-established leader in our industry, where a career offers both personal and professional growth within the dynamic world of transporting goods and services around the world. With decades of experience, we support a diverse range of clients, ensuring their logistics and customs needs are met with excellence.Our CulturePeople and technology drive our success. We are committed to fostering a workplace that values integrity, celebrates achievements, and recognizes each employee’s role in our success. Our focus on customer satisfaction and innovation ensures that every team member’s contributions are both meaningful and rewarding. We embrace diversity, engagement, and inspiration, making this a place where employees can thrive and grow.Position SummaryThe Branch Manager at John S. Connor directs and coordinates daily operations while providing vision and leadership to ensure the continuity and growth of the branch. This role oversees compliance with company policies, develops business strategies, manages staff, and fosters an environment of accountability, customer service excellence, and operational efficiency.Key ResponsibilitiesProvide leadership to ensure the company’s mission and core values are upheldDevelop and implement business strategies and pursue new business opportunitiesCreate and manage branch budgets with input from staffSupervise employees and carry out responsibilities in accordance with company policies and applicable lawsMonitor shipments to ensure timely handling and customer satisfactionDeliver exceptional customer service and resolve issues effectivelyCoach and develop staff to foster professional growth and organizational successTravel as needed to meet with customers or manage company businessStay informed of industry changes affecting branch operationsRegularly review accounts receivables, monitor outstanding balances, and take action to ensure timely collection of fundsPromote a success-oriented and accountable workplace culturePerform additional duties as assignedEducationCollege degree or equivalent industry experience requiredExperienceCustoms Brokerage License requiredFreight forwarding background requiredPrior management experience in logistics, freight forwarding, or customs brokerage preferredSkills and AbilitiesProficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and related softwareStrong leadership and staff development skills, including delegation, feedback, and coachingExcellent communication skills, with ability to lead meetings and present effectivelyStrong problem-solving and decision-making skillsAbility to manage multiple priorities in a fast-paced environmentKnowledge of industry trends and ability to translate insights into business strategyCommitment to quality, accuracy, and compliance with legal and regulatory standardsWhy Join Us?We are a leader in global logistics and customs brokerage. As a vital player in the supply chain, we ensure our clients' shipments meet all requirements, facilitating smooth import/export operations. Join a collaborative and dynamic team in a role that offers exposure to various facets of logistics and maritime operations.As a team member, you have access to the following benefits and compensation packages:Salary Range: XXXXX to XXXXX (depending on skills and experience)Hybrid work flexibility (on office, working from home, and travel to client sites, sales meetings, conferences, etc.)Comprehensive medical, dental, and vision coverageHSA, FSA, and HRA optionsCompany-paid life and disability insuranceVoluntary insurance offerings for employee and dependents401(k) with employer matchingPaid Vacation, Paid Time Off (PTO), and HolidaysEducational Assistance ProgramsRecognition and reward programsCommitment to a supportive and inclusive work environmentWe are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members. We are a smoke and drug-free workplace and ADA-compliant as applicable.If you require reasonable accommodations during the application or interview process, please contact us to request assistance.