Branch Manager

FreightTAS; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

In-person role in Houston, TX

Paid time off

Paid holidays

Seat on leadership team

Job summary

FreightTAS seeks a Branch Manager to lead our Houston freight forwarding operations in person. You will own branch P&L, drive SOPs, KPI dashboards, and cross-functional team performance with the President and licensed broker.

We value 7+ years of leadership in logistics, hands-on ocean freight experience, and a proven ability to implement process improvements that lift accountability and customer service. Houston-based role with leadership influence.

Qualifications

• 7+ years of leadership experience in freight forwarding or logistics operations.
• Hands-on ocean freight operations experience and knowledge of forwarding workflows.
• Proven ability to build processes, KPIs, and accountability systems.
• Successful track record in operational improvements or turnarounds.

Responsibilities

• Lead ocean, air, and domestic freight forwarding ops from shipment to billing
• Hire, onboard, coach, and manage operations and admin staff
• Develop SOPs and standardize processes across ops and admin
• Oversee branch profitability, gross profit, and billing cycles in coordination with accounting
• Provide KPI reporting to leadership and participate in budgeting and growth planning
• Manage key customer relationships and escalations

Skills

Leadership

Freight forwarding

KPIs / performance metrics

Operations management

Process improvement

Tools

CargoWise

Descartes

Job description

Branch Manager / General Manager – Freight Forwarding Operations

Houston, TX (In-Person) | $120,000 – $160,000+ DOE

Reports to: President
Works closely with: Licensed Customs Broker
Direct reports: Operations, administrative, and accounting support staff

The Opportunity

Our client is a growing Houston-based customs brokerage and freight forwarding company serving importers across multiple industries. They are hiring their first senior operational leader to run the business day to day, reporting directly to the President. The Licensed Customs Broker retains customs compliance and CBP matters; you own everything else: operations, people, process, and branch P&L.

This is a builder's role. You will set the standards, install the systems, and hold the team accountable as the company scales.

What You Will Own

• Ocean, air, and domestic freight forwarding operations, from shipment initiation through billing and file closure
• Hiring, onboarding, coaching, and performance management of the operations and administrative team
• SOP development and process standardization across operations and admin functions
• Branch profitability, gross profit performance, and billing cycle discipline, in coordination with accounting
• KPI reporting to leadership, plus participation in budgeting, staffing, and growth planning
• Key customer relationships, escalations, retention, and business reviews
• Effective use of operational systems and technology platforms

What Success Looks Like

Faster file closure and billing cycles, measurably higher customer responsiveness, SOPs that are followed, and a team that owns its results.

What You Bring

Required

• 7+ years of leadership experience in freight forwarding, logistics, or supply chain operations
• Hands-on experience leading ocean freight operations and strong command of forwarding documentation and workflows
• Proven track record building processes, KPIs, and accountability systems that improved team performance
• Demonstrated success leading operational improvements, turnarounds, or organizational change

Preferred

• Experience working alongside customs brokerage operations
• CargoWise, Descartes, or similar logistics platforms
• Background in small to mid-sized logistics organizations

Compensation & Benefits

• $120,000 – $160,000+ DOE
• Paid time off and paid holidays
• Seat on the leadership team of a growing company
• In-person role based in Houston, TX

Who Thrives Here

Decisive leaders who take ownership, are comfortable enforcing accountability, prefer entrepreneurial environments over corporate ones, and build processes rather than dependence.