Senior Customs Brokerage Agent

Expeditors

Washington (District of Columbia)

On-site

USD 55,000 - 69,000

Full time

4 days ago

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Benefits offered by this job

Paid Vacation

Holidays

Flexible Days

Sick Time

401(k) Plan

ESPP

Medical Insurance

HSA

Life Insurance

Parental Leave

DC FSA

Commuter Benefit

EAP

Training & Education

Job summary

Expeditors in the United States is seeking a Senior Customs Brokerage Agent to oversee import brokerage accounts and serve as the trusted advisor on brokerage operations and compliance. You will mentor team members, translate regulatory requirements into actionable guidance, and drive process improvements.

The role emphasizes customer account management, mentoring, and collaboration with Compliance and Operations to ensure efficient, compliant brokerage services.

Qualifications

Minimum 5 years of progressively responsible brokerage experience.
Strong written and verbal communication skills.

Responsibilities

Manage a portfolio of import brokerage accounts of varying size and complexity.
Serve as the primary point of contact for customers on brokerage operations, compliance requirements, and service-related issues.
Support onboarding and implementation of new brokerage accounts.
Communicate with U.S. Customs and PGAs regarding examinations, holds, releases, and regulatory requirements.
Translate regulatory requirements into practical operational guidance.
Mentor and train Customer Service Representatives on brokerage processes, customer service, and compliance-related procedures.
Partner with analysts and operational teams to drive process improvements, create templates, improve data quality, and increase efficiency.
Maintain and update SOPs, rate schedules, process documentation, and account-specific work instructions.
Support timely resolution of debits, credits, and other account financial activities.
Serve as a resource for troubleshooting complex brokerage transactions and operational challenges.

Skills

Brokerage experience

Mentoring/leadership

CBP/PGAs communication

Strong communication

Education

U.S. Customs Broker License

CICS Certification

Dangerous Goods Certification

Job description

Company Description

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.

We love to promote from within- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Summary Description: The Senior Customs Brokerage Agent is a key operational and technical resource within the U.S. Import Brokerage team. This role combines customer account management, customs brokerage expertise, mentoring, compliance support, and process improvement. The successful candidate will serve as a subject matter expert, trusted customer advisor, and mentor while helping drive operational excellence and a positive team culture.

Key Responsibilities

Manage a portfolio of import brokerage accounts of varying size and complexity.
Serve as the primary point of contact for customers on brokerage operations, compliance requirements, and service-related issues.
Support onboarding and implementation of new brokerage accounts.
Communicate with U.S. Customs and Partner Government Agencies (PGAs) regarding examinations, holds, releases, and regulatory requirements.
Act as a liaison between Compliance and Operations by translating regulatory requirements into practical operational guidance.
Mentor and train Customer Service Representatives on brokerage processes, customer service, and compliance-related procedures.
Partner with analysts and operational teams to drive process improvements, create templates, improve data quality, and increase efficiency.
Maintain and update SOPs, rate schedules, process documentation, and account-specific work instructions.
Support timely resolution of debits, credits, and other account financial activities.
Serve as a resource for troubleshooting complex brokerage transactions and operational challenges.

Position Allocation

50-75% Customer Account Management and Brokerage Operations
25-50% Mentoring, Training, Process Improvement, Customer Onboarding, and Departmental Leadership Initiatives

What Success Looks Like

A trusted advisor to customers.
A technical expert for complex brokerage matters.
A bridge between Compliance and Operations.
A mentor who develops future brokerage talent.
A collaborative leader who strengthens team culture and drives continuous improvement.

Qualifications

Minimum Qualifications